Privacy Policy

At ICY, your privacy and security are a top priority. This Privacy Policy outlines how we collect, use, protect, and share your personal information when you visit or make a purchase from our website, interact with us on social media, or contact us through any other channel.

By using our services, you consent to the practices described below.

1. 📋 Information We Collect

We collect both personal and non-personal information to provide the best shopping experience and to enhance our products and services.

a. Information You Provide Directly:

  • Name

  • Email address

  • Shipping and billing address

  • Phone number

  • Payment details (processed securely by third-party gateways like Stripe, PayPal, etc.)

  • Custom jewelry design preferences

  • Any messages or inquiries sent to customer support

b. Information Collected Automatically:

When you visit our website, we automatically collect data such as:

  • IP address

  • Browser type and version

  • Device type

  • Operating system

  • Pages viewed and time spent

  • Referring site or source

We use tools like Google Analytics, Meta Pixel, and other tracking services to collect this data to improve website performance, advertising, and user experience.

2. 🎯 How We Use Your Information

Your information helps us:

  • Process and fulfill your orders

  • Communicate order updates and shipping notifications

  • Respond to customer service inquiries

  • Personalize your shopping experience

  • Improve our website, products, and marketing efforts

  • Prevent fraud, spam, and unauthorized transactions

  • Comply with legal obligations

If you subscribe to our newsletter or promotional updates, we may also use your email to send news about drops, deals, and new releases. You can unsubscribe at any time.

3. 💳 Payment Security

We do not store your credit card or payment information on our servers. All payments are processed securely through PCI-compliant third-party payment processors such as:

  • Shopify Payments

  • PayPal

  • Apple Pay

  • Klarna / Afterpay (if enabled)

These providers may store and process your payment data according to their own privacy policies.

4. 📤 Sharing Your Information

We do not sell, rent, or trade your personal information to third parties.

We only share your information with trusted service providers that help us run our business, such as:

  • Shipping carriers (e.g., USPS, FedEx, DHL)

  • Payment processors

  • Email marketing tools (e.g., Klaviyo, Mailchimp)

  • Analytics tools (e.g., Google Analytics, Meta Pixel)

  • Fraud prevention and website security services

These third parties are only given the data they need to perform their functions and are bound by confidentiality agreements or data protection regulations.

5. 🌎 International Data Transfers

If you are located outside the United States, please note that your information will be processed in the U.S., where our servers and service providers are based. By using our services, you agree to this transfer.

6. 🧒 Children’s Privacy

Our website and products are not intended for children under the age of 13, and we do not knowingly collect personal data from children. If we become aware of data collected from a child under 13 without parental consent, we will delete it promptly.

7. 📥 Your Data Rights

Depending on your location, you may have certain rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you.

  • Correction: Update or correct inaccuracies in your personal data.

  • Deletion: Request deletion of your data (subject to legal exceptions).

  • Objection: Opt out of marketing or data processing in certain contexts.

  • Portability: Request to transfer your data to another provider.

To exercise these rights, contact us at privacy@icyjewels.com. We will respond within 30 days as required by law.

8. 📩 Marketing Communications

If you opt-in to receive our newsletter or promotional texts/emails, we may send you updates about new products, drops, exclusive offers, and more. You can unsubscribe at any time using the “unsubscribe” link or by contacting us.

9. 🔐 Data Security

We implement industry-standard security measures, including:

  • SSL encryption for all website traffic

  • Secure payment gateways

  • Firewalls and intrusion detection

  • Regular website updates and monitoring

Despite our best efforts, no method of transmission over the internet is 100% secure. Please use our website at your own risk.

10. 📝 Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or legal obligations. Any updates will be posted on this page with a new effective date.

We encourage you to review this policy periodically to stay informed.